Private Jet Charters FAQ

Yes, we are another player in the market, but what sets TriStar apart is the depth of experience each team member brings to the table — with a minimum of 5 years in the industry. We might even had a pleasure of serving you with your travel plans in the past. By understanding the strengths and weaknesses of our competitors, we leverage this insight to offer you the most exceptional service and the most competitive pricing available. We're confident in our ability to match or beat any quote from other brokers. Speaking of operators, we collaborate with all Charter-certified operators, which means we can often present you with more cost-effective options when your current operator cannot.

At TriStar, it's our commitment to personalized service, competitive pricing, and our extensive network of Charter-certified operators that set us apart. Our team's industry expertise allows us to tailor every flight to our clients' specific needs, ensuring a bespoke and luxurious experience. Additionally, our unique system minimizes repositioning costs, which can significantly reduce the overall cost of your charter.

We're looking for several positions. Please send us your CV to admin@tristar.vip.

Booking a flight with TriStar is simple. You can contact us directly through our website, via email, or by phone. Our team of dedicated charter experts will guide you through the process, from selecting the perfect aircraft to meet your needs to finalizing your itinerary details. We're here to ensure a seamless and personalized booking experience.

Absolutely. TriStar specializes in accommodating last-minute travel needs. Our vast network and industry connections enable us to secure private jets on short notice. While booking in advance is always beneficial for securing the best rates, we understand that flexibility is crucial and are here to support your last-minute travel plans.

Yes, at TriStar, we pride ourselves on offering a fully customized flying experience. Whether you have specific dietary preferences, require high-speed Wi-Fi for business purposes, need a particular brand of champagne to celebrate a special occasion, or have any other requirements, our team is dedicated to meeting your needs. Please let us know your preferences at the time of booking, and we will make every effort to accommodate your requests.

We understand that plans can change, which is why we offer flexible booking options. For changes or cancellations, we kindly ask that you notify us as soon as possible. Our cancellation policy is designed to be fair and accommodating, with fees varying depending on the timing of the cancellation and the specific terms of your charter agreement. Please refer to your charter agreement for detailed information, or contact our customer service team for assistance.

At TriStar, we value our clients and strive to build lasting relationships. While we do not offer a traditional membership program, we do recognize and reward our frequent flyers through various loyalty benefits, such as priority booking, exclusive discounts, and special offers on Empty Leg flights. Our team is continually exploring innovative ways to enhance the value we provide to our loyal clients.

Absolutely. Whether you're planning a corporate retreat, a wedding party, or any other group travel occasion, TriStar has the capabilities to arrange charters for larger groups. Our experts will work with you to select the appropriate aircraft and ensure that all logistics are handled seamlessly. We can also assist in customizing your flight experience to make your special event truly memorable.

Yes, at TriStar, we pride ourselves on offering a fully customized flying experience. Whether you have specific dietary preferences, require high-speed Wi-Fi for business purposes, need a particular brand of champagne to celebrate a special occasion, or have any other requirements, our team is dedicated to meeting your needs. Please let us know your preferences at the time of booking, and we will make every effort to accommodate your requests.

TriStar has extensive experience in arranging international private flights. Our team is well-versed in the complexities of international travel, including customs and immigration procedures, international regulations, and logistical considerations. We ensure a smooth and hassle-free experience by coordinating all necessary arrangements, including overflight permits, handling services, and any specific country requirements, to provide you with a seamless travel experience across borders.

An Empty Leg flight occurs when a private jet needs to return to its home base or proceed to another location without passengers. These flights offer significant savings, sometimes up to 90% off the standard charter rate. You can book an Empty Leg flight by checking our dedicated Empty Legs page on our website or contacting our team for the latest availability.

Yes, sometimes operators set conditions for Empty Leg flights dependent on the previous or next leg, but we always inform you about these conditions upfront.

Safety is our utmost priority at TriStar. We only work with Charter-certified operators who meet the highest standards of safety and maintenance. Each aircraft and crew are rigorously vetted to ensure compliance with all regulatory requirements, giving you peace of mind when you fly with us.

Safety ratings, such as those provided by ARGUS and WYVERN, are industry-recognized standards that evaluate and certify the safety levels of charter operators. These ratings consider various factors, including the operator's historical safety records, pilot qualifications, maintenance protocols, and operational practices. ARGUS ratings range from Gold, Gold Plus to Platinum, while WYVERN offers a Wingman certification. At TriStar, we ensure that we work exclusively with operators that meet or exceed these stringent safety standards, providing you with peace of mind when you fly with us.

Absolutely. Just let us know if, for example, the ARGUS Gold rating is insufficient for your needs and you require ARGUS Platinum. We strive to meet all your specifications to ensure your utmost satisfaction and safety.

Yes, we welcome your furry friends aboard TriStar flights. We understand that pets are part of the family, and we strive to make their journey as comfortable and stress-free as possible. Please inform us about your pet's travel needs in advance so we can make all necessary arrangements.

Yes, TriStar Concierge is available 24/7 to assist with any additional requirements you may have, including ground transportation or helicopter services. Whether you need a luxury car to meet you upon arrival or a helicopter transfer to your final destination, we are here to ensure your travel needs are seamlessly met, from air to ground.

Yes, special meal requests can be accommodated. We usually provide complimentary catering, but if you have specific dietary preferences or restrictions, please let us know in advance so we can ensure your in-flight dining experience is exactly to your liking and avoid ordering something you might not enjoy.

While we cannot guarantee the availability of specific crew members due to scheduling and regulatory considerations, we understand the importance of consistency and comfort for our clients. If you have a preference for a particular pilot or crew based on previous flights, please let us know during the booking process, and we will do our best to accommodate your request, subject to availability and compliance with safety standards.